{"id":5070,"date":"2019-06-02T11:03:00","date_gmt":"2019-06-02T16:03:00","guid":{"rendered":"http:\/\/blindabilities.com\/?p=5070"},"modified":"2019-06-06T06:25:01","modified_gmt":"2019-06-06T11:25:01","slug":"he-happens-to-be-sighted-how-working-as-an-aira-agent-and-now-the-customer-experience-operations-analyst-is-changing-his-perceptions-meet-ryan-bresnahan","status":"publish","type":"post","link":"https:\/\/blindabilities.com\/?p=5070","title":{"rendered":"He Happens to Be Sighted: How Working as an Aira Agent and Now the Customer Experience Operations analyst is Changing His Perceptions &#8211; Meet Ryan Bresnahan"},"content":{"rendered":"<!--powerpress_player--><div class=\"powerpress_player\" id=\"powerpress_player_2513\"><audio class=\"wp-audio-shortcode\" id=\"audio-5070-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"http:\/\/traffic.libsyn.com\/blindabilities\/RyanAira.mp3?_=1\" \/><a href=\"http:\/\/traffic.libsyn.com\/blindabilities\/RyanAira.mp3\">http:\/\/traffic.libsyn.com\/blindabilities\/RyanAira.mp3<\/a><\/audio><\/div>\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/blindabilities.com\/?page_id=5084\">Full Transcript<\/a><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Show Summary:<\/h2>\n\n\n\n<p>In this&nbsp;<a href=\"https:\/\/blindabilities.com\/?cat=519\">Job Insights <\/a>episode, we are talking to Ryan Bresnahan, Customer Experience Operations analyst. Ryan is sighted and works for Aira Tech Corporation, a company that&nbsp;connects people who are blind or low vision to a trained professional agent who is dedicated to further enhancing their everyday experience.<\/p>\n\n\n\n<p>Ryan joined Aira nearly 4 years ago and was introduced to the Blindness Community, in which he did not know much about. Through examining his own preconceived ideas of people with disabilities, Ryan has grown a new understanding of how society can sweep aside people who are not the \u2018standard\u2019 and how his Aira experience is enhancing his perceptions and opening his eyes to the possibilities that he and his Aira team can bring about in changing attitudes and perceptions.<\/p>\n\n\n\n<p>Ryan sits at the crossroads of Aira Agents, Aira Explorers and the team of developers and evaluates the efficiencies and practices to ensure that they are delivering the best service to the consumers.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/blindabilities.com\/wp-content\/uploads\/2019\/02\/jobinsights-300x300.jpg\" alt=\"Image of man with cane and woman with service dog and City Skyline with Job Insights in bold letters.\" class=\"wp-image-4489\" srcset=\"https:\/\/blindabilities.com\/wp-content\/uploads\/2019\/02\/jobinsights-300x300.jpg 300w, https:\/\/blindabilities.com\/wp-content\/uploads\/2019\/02\/jobinsights-100x100.jpg 100w, https:\/\/blindabilities.com\/wp-content\/uploads\/2019\/02\/jobinsights-150x150.jpg 150w, https:\/\/blindabilities.com\/wp-content\/uploads\/2019\/02\/jobinsights.jpg 1400w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure><\/div>\n\n\n\n<p>Ryan talks about his journey through education, his music, teaching and how he arrived at Aira.<\/p>\n\n\n\n<p>As a sighted person working for a company that is aimed at assisting the Blindness Community, Ryan talks about how agents are getting connected with the Blindness Community and what qualities makes a good Aira Agent. And, if you know of a family member, friend or someone who you believe would make a good Aira Agent, you can find out more on the Aira web site at&nbsp;<a href=\"http:\/\/www.aira.io\/Our-Agents\">www.Aira.io\/Our-Agents<\/a><\/p>\n\n\n\n<p>For more information about becoming an Aira Explorer you can go to&nbsp;<a href=\"http:\/\/www.aira.io\/\">www.Aira.io<\/a>and check out all the opportunities Aira offers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact:<\/h2>\n\n\n\n<p>If you would like to know more about Transition Services from State Services contact Transition Coordinator Sheila Koenig by&nbsp;<a href=\"mailto:Sheila.Koenig@state.mn.us\">email<\/a>&nbsp;or contact her via phone at 651-539-2361.<br>To find your State Services in your State you can go to&nbsp;<a href=\"http:\/\/www.afb.org\/directory.aspx\">www.AFB.org<\/a>&nbsp;and search the directory for your agency.<strong>C<\/strong><\/p>\n\n\n\n<p><strong>Thank you for listening!<\/strong><br>You can follow us on Twitter&nbsp;<a href=\"http:\/\/www.twitter.com\/blindabilities\">@BlindAbilities<\/a><br>On the web at&nbsp;<a href=\"https:\/\/blindabilities.com\/\">www.BlindAbilities.com<\/a><br>Send us an&nbsp;<a href=\"mailto:info@BlindAbilities.com\">email<\/a><br>Get the&nbsp;<a href=\"https:\/\/appsto.re\/us\/demUab.i\">Free Blind Abilities App<\/a>&nbsp;on the App Store and<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.blindabilities.android.blind&amp;hl=en_US\">Google Play Store<\/a>.<\/p>\n\n\n\n<p>Check out the&nbsp;<a href=\"https:\/\/www.facebook.com\/groups\/607027582712671\/\">Blind Abilities Community<\/a>on Facebook, the&nbsp;<a href=\"https:\/\/www.facebook.com\/BlindAbilities\/\">Blind Abilities Page<\/a>, the&nbsp;<a href=\"https:\/\/www.facebook.com\/groups\/jobinsightssupportgroup\/\">Job Insights Support Group<\/a>and the&nbsp;<a href=\"https:\/\/www.facebook.com\/groups\/assistivetechnologyfortheblind\/\">Assistive Technology Community for the Blind and Visually Impaired<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<!--powerpress_player--><div class=\"powerpress_player\" id=\"powerpress_player_2515\"><audio class=\"wp-audio-shortcode\" id=\"audio-5070-3\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"http:\/\/traffic.libsyn.com\/blindabilities\/RyanAira.mp3?_=3\" \/><a href=\"http:\/\/traffic.libsyn.com\/blindabilities\/RyanAira.mp3\">http:\/\/traffic.libsyn.com\/blindabilities\/RyanAira.mp3<\/a><\/audio><\/div><p>http:\/\/traffic.libsyn.com\/blindabilities\/RyanAira.mp3 Full Transcript Show Summary: In this&nbsp;Job Insights episode, we are talking to Ryan Bresnahan, Customer Experience Operations analyst. Ryan is sighted and works for Aira Tech Corporation, a company that&nbsp;connects people who are blind or low vision to a trained professional agent who is dedicated to further enhancing their everyday experience. Ryan joined Aira [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[17,519,467,514],"tags":[],"class_list":["post-5070","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bapresents","category-jobinsights","category-technology","category-transcribed"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg","jetpack_shortlink":"https:\/\/wp.me\/p6rcRg-1jM","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":6182,"url":"https:\/\/blindabilities.com\/?p=6182","url_meta":{"origin":5070,"position":0},"title":"Sustainability is Fueling Aira\u2019s Future. Aira Gift Cards Roll Out and a Plan and 5 Minutes Free for Everyone Explained by Aira CEO, Troy Otillio, and Operations Manager, Ryan Bresnahan","author":"Blind Abilities Team","date":"August 25, 2020","format":false,"excerpt":"Full Transcript Show Summary We are excited about the Aira Gift Cards rolling out and Aira CEO, Troy Otillio, teases us with something else rolling out next month. Operations Manager, Ryan Bresnahan, gives a great explanation surrounding the 5 Minutes Free changes.\u00a0 This conversation dives into Aira\u2019s decision making process\u2026","rel":"","context":"In &quot;BlindAbilities Presents&quot;","block_context":{"text":"BlindAbilities Presents","link":"https:\/\/blindabilities.com\/?cat=17"},"img":{"alt_text":"BlindAbilities Logo A black square with white initials, B A.","src":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":3768,"url":"https:\/\/blindabilities.com\/?p=3768","url_meta":{"origin":5070,"position":1},"title":"Meet Aira&#8217;s Agent Analyst, Patrick Lane \u2013 An Overview of the Aira Services Compliments of the Completely Booked Podcast","author":"Blind Abilities Team","date":"July 20, 2018","format":false,"excerpt":"Meet Aira Agent Analyst Patrick Lane \u2013 An Overview of the Aira Services Compliments of the Completely Booked Podcast Blind Abilities is rebroadcasting this episode of completely booked, a brand new podcast sponsored by the public library in Jacksonville, Florida. this episode features an interview with Patrick Lane, an Aira\u2026","rel":"","context":"In &quot;Aira Presents&quot;","block_context":{"text":"Aira Presents","link":"https:\/\/blindabilities.com\/?cat=485"},"img":{"alt_text":"BlindAbilities Logo A black square with white initials, B A.","src":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":2510,"url":"https:\/\/blindabilities.com\/?p=2510","url_meta":{"origin":5070,"position":2},"title":"Aira Visual Interpreter for the Blind: the Agent Perspective, Growing and Evolving, an Inside Look","author":"Blind Abilities Team","date":"April 24, 2017","format":false,"excerpt":"Blind Abilities presents the next installment in its series on Aira. Pete Lane continues his interview with Amy Bernal, Director of Aira Agents, and Patrick Lane, Aira Agent analyst. Hear their thoughts on Aira agent training, their views on customer service and the continuing evolution of the agent position. Aira\u2026","rel":"","context":"In &quot;BlindAbilities Presents&quot;","block_context":{"text":"BlindAbilities Presents","link":"https:\/\/blindabilities.com\/?cat=17"},"img":{"alt_text":"BlindAbilities Logo A black square with white initials, B A.","src":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":3402,"url":"https:\/\/blindabilities.com\/?p=3402","url_meta":{"origin":5070,"position":3},"title":"An Aira Update: With Greg Stilson, Aira Agents, Leadership and Explorers","author":"Blind Abilities Team","date":"March 15, 2018","format":false,"excerpt":"blind Abilities presents an update on all things Aira. Join Jeff and Pete with their guest, Greg Stilson, Director, Aira Product Management, as he joins the podcast once again, this time to share his thoughts around his recent career change to Aira. Hear Greg\u2019s story of how he first learned\u2026","rel":"","context":"In &quot;Aira Presents&quot;","block_context":{"text":"Aira Presents","link":"https:\/\/blindabilities.com\/?cat=485"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5311,"url":"https:\/\/blindabilities.com\/?p=5311","url_meta":{"origin":5070,"position":4},"title":"First 5 Minutes of Aira is Free! Connect with an Agent Now and Start Saving Time. You Have Nothing to Lose \u2013 Literally! A Conversation with Ryan Bishop, Explorer Account Manager at Aira","author":"Blind Abilities Team","date":"August 19, 2019","format":false,"excerpt":"Full Transcript Show Summary: The news that shot around the world, Aira has gone free, yes, free. Ryan Bishop from Aira joins Jeff Thompson in the Blind Abilities studio to talk about this ground-breaking news that shocked the Blind Community. This Free service is available where Aira provides full service,\u2026","rel":"","context":"In &quot;Transcribed&quot;","block_context":{"text":"Transcribed","link":"https:\/\/blindabilities.com\/?cat=514"},"img":{"alt_text":"BlindAbilities Logo A black square with white initials, B A.","src":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":2433,"url":"https:\/\/blindabilities.com\/?p=2433","url_meta":{"origin":5070,"position":5},"title":"Aira &#8211; Visual Interpreter for the Blind: The Agent Perspective: Aira Part 3,  With Amy Bernal &#038; Patrick Lane","author":"Blind Abilities Team","date":"March 23, 2017","format":false,"excerpt":"Blind Abilities presents Part 3 in their series on Aira, Visual Interpreter for the Blind. Pete chats with Amy Bernal, Director of Aira Agent Services, and Patrick Lane, Aira Agent Analyst about a myriad of fascinating topics. Listen as they share their insight into the duties of Aira Agents; their\u2026","rel":"","context":"In &quot;BlindAbilities Presents&quot;","block_context":{"text":"BlindAbilities Presents","link":"https:\/\/blindabilities.com\/?cat=17"},"img":{"alt_text":"BlindAbilities Logo A black square with white initials, B A.","src":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/blindabilities.com\/wp-content\/uploads\/2015\/02\/Blind-Abilities-Logo.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blindabilities.com\/index.php?rest_route=\/wp\/v2\/posts\/5070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blindabilities.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blindabilities.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blindabilities.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blindabilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5070"}],"version-history":[{"count":5,"href":"https:\/\/blindabilities.com\/index.php?rest_route=\/wp\/v2\/posts\/5070\/revisions"}],"predecessor-version":[{"id":5086,"href":"https:\/\/blindabilities.com\/index.php?rest_route=\/wp\/v2\/posts\/5070\/revisions\/5086"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blindabilities.com\/index.php?rest_route=\/wp\/v2\/media\/8"}],"wp:attachment":[{"href":"https:\/\/blindabilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blindabilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blindabilities.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}